ABOUT THIS CREDIT GUIDE

This Credit Guide is given by Alldrive Holdings Pty Ltd ABN 29105164609, Australian credit licence 391454 (the “Licensee”  or “Alldrive”)  and is designed to assist you to decide whether to engage us to provide credit assistance  in relation to credit contracts.

As a licensed credit assistance  provider, we are required to give you a Credit Guide as soon as practicable  after it becomes apparent to us that we may provide assistance to you in relation to a credit contract.

The guide includes information  about us, our responsible  lending obligations,  the names of the credit providers with whom we conduct most of our business with, our fees, charges, and any commissions  we may receive, and our dispute resolution process.

OUR OBLIGATIONS  BEFORE  PROVIDING  CREDIT TO YOU

Under the National Consumer  Credit Protection Act (NCCP), we cannot provide credit assistance to you by:

  • suggesting that you apply for a particular credit contract with a particular credit provider;
  • suggesting that you apply for an increase to the credit limit of a particular credit contract with a particular credit provider; or
  • assisting you to do so, if the contract will be unsuitable for you.

The contract will be unsuitable  for you if, at the time the contract is entered into or the credit limit is increased,  it is likely that:

  • you will be unable to comply with your financial obligations under the contract, or could only comply with substantial hardship; or
  • the contract will not meet your requirements or objectives.

We must make a preliminary  assessment  whether the contract will be unsuitable for you before we can provide credit assistance  to you.

To help us to make this assessment  we will:

  • make inquiries about your financial situation and requirements  and objectives that we believe are relevant to the credit you are applying for; and
  • take reasonable steps to verify your financial information – for instance by asking for evidence of your income; and
  • use this information to determine whether the credit contract is unsuitable for you.

You can request a copy of our preliminary  assessment.  We must give you a copy (at no charge to you):

  • within 15 business days, if your request is made within 2 years of our credit assistance quote; and
  • otherwise within 25 business days of your request.

We do not need to give you a copy of the preliminary assessment  if we did not provide credit assistance to you or your request is made more than 7 years after we provided credit assistance to you.

OUR FEES AND CHARGES

Consumers  will be liable to pay the following fees and charges for our credit assistance  or matters associated with providing credit assistance:-

Name of Fee
or Charge
Explanation Maximum
Amount
Frequency of
Payment
Circumstances when it
is payable
Origination Fee Represents the fee payable to provide credit assistance to you $1000.00 including GST subject to the maximum origination fee allowable under the credit contract Once Only Only if you proceed with a credit contract

CREDIT PROVIDERS  WITH WHOM WE CONDUCT  BUSINESS

We conduct business with more than six (6) credit providers when providing credit assistance  in relation to credit contracts. The names of the six (6) credit providers with whom we conduct most of our business are noted below:

 Name  ABN Australian Credit Licence Number
 Australia And New Zealand Banking Group Limited (ANZ)  11 005 357 522  ACL  234527
 Automotive Financial Services  (AFS)  73 003 622 375  ACL  383762
 Macquarie Leasing Pty Ltd (Macquarie  Leasing)  38 002 674 982  ACL  394925
 Money 3 (Money 3)  63 117 296 143  ACL  389067
 Secure Funding (Secure)  25 081 982 872  ACL  388133
 Yamaha Motor Finance Australia Pty. Ltd. (AMF)  29101  928670  ACL  394553

COMMISSIONS

When you enter into a credit contract, we are likely to receive a commission, directly or indirectly, from the credit provider in relation to the credit contract for which we have provided credit assistance.  We have also entered into a volume  bonus arrangement  with each of the credit providers with whom we conduct business, either directly or indirectly, and may receive additional commissions  depending  on the total volume of business that we arrange with each of the credit providers. The volume bonus arrangements are payable by the credit provider to United Financial Services  Network Pty. Limited ABN 47

095 911 283 Australian credit licence 386932 (“UFSN”) who may pay part or all of the volume bonus arrangement  to us.

You may obtain additional  information from us about the fees and charges payable by you, the commission  likely to be received by us or the volume  bonus arrangements  in place, on request. This includes obtaining information about how fees and charges payable by you are worked out and a reasonable estimate of the commissions  likely to be received by us and how the commission  is worked out.

PAYMENTS  TO THIRD PARTIES

A commission  is likely to be paid to a third party for the introduction  of credit business or business proposed to be financed by the credit contract or consumer  lease if credit assistance  is provided through one of the following  classes of persons:

  • a Licensed Finance Broker;
  • a Credit Representative of ours; or
  • a Referrer (usually being the supplier of the goods).

You may obtain from us a reasonable  estimate of the amount of commission  and how it is worked out on request.

HOW WE RESOLVE DISPUTES

We welcome  every opportunity  to resolve any concerns you may have with our products or service. If you have a complaint,  are not happy with our service or just want more information,  you should tell us. By telling us, you give us the best possible  opportunity  of fixing things. In the first instance, contact our Customer Service Team by calling 1300 002 190. If you are not satisfied with their response you can request that their manager address your concern.

INTERNAL  DISPUTE RESOLUTION

If your concern is still not resolved to your satisfaction  please write to our Internal Dispute Resolution Committee  at Alldrive Holdings Pty Ltd Unit 1, 915 Albany Highway EAST VICTORIA  PARK WA 6101. Your concern will be reviewed by our lOR Committee,  which has authority  to deal with the matter.

We will inform you of the outcome within 45 days or receiving your dispute or complaint.

EXTERNAL  DISPUTE  RESOLUTION

If your concern still remains unresolved to your satisfaction  you can direct your issue for further review to the Credit and Investments  Ombudsman  Limited (CIO), an external  review scheme to which we belong.

External dispute resolution  is a free service established  to provide you with an independent  mechanism  to resolve your specific complaints.  However, you must attempt to resolve your complaint with us before contacting  our external dispute resolution scheme.

Credit and Investments Ombudsman  Limited (CIO)

Mail: Case Management Team
C/- Credit and Investments Ombudsman  Limited
PO Box A252 SYDNEY SOUTH NSW 1235

Telephone: 1800 138 422
Fax: (02) 9273 8440
Email: To lodge a dispute online go to www.cio.org.au

Further information regarding CIO including their Terms of Reference is available from their office or on their website.

HOW TO CONTACT US

Alldrive Holdings Pty Ltd
ABN 29 105 164 609 Australian  credit licence 391454

Phone: (08) 6252 7600
Fax: (08) 6252 7611
Writing: Alldrive Holdings  Pty Ltd
Unit 1, 915 Albany Highway EAST VICTORIA PARK WA 6101
Emailing: renee@ufswa.com.au


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